Privacy Policy
The City Civil Registry Office of Calamba City values and protects your privacy. This Privacy Policy explains how personal information is collected, used, stored, and protected through the use of the system and website.
By using this website, you agree to the collection and processing of your information in accordance with this Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173).
1. Information We Collect
The system collects only the information necessary for processing civil registry transactions, monitoring requests, and maintaining system security.
Personal Information
The following personal information may be collected from clients during document requests and transactions:
- Full name
- Address
- Contact number
- Email address
- Date of birth
- Civil registry details
Transaction Information
To process and monitor requests, the system may collect:
- Document request details
- Payment transaction records
- Request tracking information
- Uploaded supporting documents
System Information
All collected information shall be used solely for legitimate civil registry operations and administrative purposes in accordance with applicable laws and regulations.
2. Purpose of Data Collection
Collected information is used solely for legitimate government and administrative purposes, including:
- Processing civil registry requests
- Verifying submitted information
- Monitoring request status and transactions
- Managing payment records
- Improving system performance and security
Information shall only be processed for purposes directly related to civil registry operations.
3. Access to Information
Access to personal data is restricted to authorized administrators and personnel of the City Civil Registry Office only.
The system implements access controls to prevent unauthorized viewing, modification, disclosure, or misuse of information.
4. Data Protection and Security
The system applies reasonable organizational, physical, and technical security measures to protect collected information against:
- Unauthorized access
- Data loss
- Alteration or destruction
- Disclosure or misuse
- Cybersecurity threats
Administrator accounts are protected through secure login authentication and monitored system activity.
5. Data Retention
Personal information and transaction records shall be retained only for as long as necessary for official government functions, legal compliance, and records management purposes.
After the retention period, records may be archived or securely disposed of in accordance with applicable laws and regulations.
6. Sharing of Information
Personal information shall not be sold, shared, or disclosed to unauthorized third parties.
Information may only be disclosed when:
- Required by law
- Requested by authorized government agencies
- Necessary for official legal or administrative processes
- Required for payment verification and processing
7. Accuracy of Information
Clients are responsible for ensuring that all submitted information and documents are accurate, complete, and updated.
The City Civil Registry Office shall not be liable for issues arising from incorrect or incomplete information provided by clients.
8. Third-Party Services
The website may integrate third-party services such as payment gateways or hosting providers.
These services are expected to implement appropriate security and privacy measures; however, the City Civil Registry Office is not responsible for the independent privacy practices of third-party providers.
9. Changes to this Privacy Policy
This Privacy Policy may be updated or modified without prior notice to comply with legal, technical, or operational requirements.
Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.